Grand Beach Hotel Miami Beach
  • Food and Beverage
  • Surfside, FL, USA
  • Full Time

Medical, Dental, Vision, Free Parking


The Hostess will be primarily responsible for greeting and seating guests. Follow food and beverage standards and ensure guest satisfaction.

DUTIES

Reports to work at the scheduled time, neatly groomed and in the correct uniform

Answer telephones in a timely manner

Take reservations as required ensuring accuracy

Ensures that special requests are accommodated and communicated to restaurant staff

Maintain the cleanliness of workstation

Ensures that all menu folders and inserts are clean and current.

Maintains inventory of menus and inserts

Ensures that all guest supplies are filled.

Complete the floor plan and assign servers stations on a daily basis upon the approval of the manager

Familiar with the menus of restaurant, bars, and room service

Ability to describe the style of cuisine and knowledgeable on the hours of operation

Follows all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications

Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset

Welcomes and acknowledges all guests according to Grand Beach Hotel standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Speaks with others using clear and professional language

QUALIFICATIONS

Ability to work as part of a dynamic team to consistently deliver a quality product

Customer Service experience

Basic knowledge of food and beverage items

Excellent telephone voice and communication skills, both written and oral

Able to stand for long periods of time

Able to handle a fast paced environment

Must be organized and detail oriented

Tolerance of all cultures

Able to work a flexible schedule, including weekends and holidays

Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time

Grand Beach Hotel Miami Beach
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