Grand Beach Hotel Miami Beach
  • Front Office
  • Miami Beach, FL, USA
  • Full Time

Comp Parking, PTO and benefits available after 90 days.


This position is responsible for providing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Parks and retrieves guest vehicles in a safe, responsible manner. Escorts guests to their rooms, handles guest luggage, assists in the check-in kiosk process, and provides travel directions and any other assistance which may be required. 

 

DUTIES

 

Provides courteous and prompt valet service to the guest at all times

Assists arriving and departing guests in a highly professional manner and with utmost courtesy

Handles all luggage, baggage, packages, etc. carefully and safely

Rooms arriving guests and assists guests who are checking in/out per Hotel standards

Ensures that all luggage and bags are in a safe, secure area while awaiting transfer

Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests

Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests

Handles guest inquiries professionally and with the utmost courtesy and accuracy

Answers telephone in accordance with Grand Service standards

Becomes familiar with guests' names and acknowledges guests by name

Offers to fill up guest's ice bucket upon delivery of luggage

Provides guests with Hotel and surrounding area information and travel directions

Promotes Hotel facilities, Food and Beverage outlets, and recreation programs

Transports guests to/from recreation areas in a safe and timely manner

Assists guests in the use of self check-in/out computer for registration or check out purposes

Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures

Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks

Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping

Stands at post when not on a "Front" or "Last"

Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security

Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board

Reads Group Profiles and Banquet Event information on a daily basis

Maintains the cleanliness and excellent condition of equipment and work area

Other duties as assigned

Works as Valet when needed.

QUALIFICATIONS

 Must speak, read & write English

Must be at least 18 years of age 

 Must have a valid driver's license 

 Must be able to drive a stick shift

Must have a clean driving record

Pre-employment background and drug screening are required

Must be clean cut with short hair, clean shaven or trimmed goatee, with no visible tattoos or body piercings

Must be able to stand for long periods of time

Must be able to walk and/or run short and long distances

Must be able to function for extended periods in all environmental conditions

 Position requires continual bending, lifting, stooping and pushing

Ability to work a flexible schedule to include weekends and holidays

Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds

 

Grand Beach Hotel Miami Beach
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