Grand Beach Hotel Miami Beach
  • Front Office
  • Miami Beach, FL, USA
  • 35-35k
  • Full Time

Responsible for coordinating the extraordinarily friendly, personalized, professional and efficient arrival and rooming of hotel guests commensurate with the operations of a world class hotel. Ensures that all guests are promptly greeted and assisted upon arrival to the hotel. Ensures that clean and ready rooms satisfying specific requests are provided for arriving guests in an exceptionally timely manner. Coordinates the accurate and efficient settlement of guest accounts and departure. Liases with other Rooms Division departments to ensure a smooth operation consistent with Grand Beach Hotel service standards. Trains, supervises and monitors the performance of all Front Office and Rooms Control Team Members.




* Coordinates the exceptionally professional and seamless guest welcome and registration

* Maintains proper Front Office staffing levels based on arrival and departure figures

* Completely familiar with all hotel facilities, room types and operating hours

* Coordinates pre-blocking of rooms for arriving guests with special requests

* Assists Front Office Agents in satisfying guest requests and resolving guest complaints

* Ensures the prompt satisfaction of guest requests and the exceptionally professional resolution of guest complaints

* Oversees and ensures completion of room changes

* Coordinates with Room Service to ensure accurate and timely amenity deliveries

* Ensures the review of Special Reports on a daily basis for all arriving guests ensuring appropriate pre-blocking of rooms and the coordination of special services to be provided

* Ensures that accurate and up to date information is provided to Front Office staff regarding hotel operating hours, groups in house, and travel directions

* Manages the pre-registration and remote arrival of all group guests

* Coordinates the assembly of package collaterals for package guests

* Oversees pre-registration of VIP guests

* Ensures communication of VIP arrival to MOD for welcome and escort to room

* Maximizes hotel occupancy from walk-in guests in accordance with hotel yield management policies

* Resolves room status discrepancies with the Housekeeping Department

* Monitors hotel credit limit reports, taking action on any accounts requiring immediate settlement

* Monitors the daily pace of guest arrivals and departures

* Checks the status of all Out-of-Order rooms on a daily basis

* Maintains adherence to all Guest Services key control and security procedures

* Ensures provision of Hotel Survey cards during checkout

* Assists Front Office Agents, as needed, in completing daily bank out and drop

* Ensures compliance with hotel cashiering procedures, policies and standards

* Ensures adherence to department procedures and all Grand Beach Hotel guidelines, policies, procedures and Grand Service Standards

* Evaluates changes in guest needs, the hotels guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and Team Member satisfaction, and to maintain market dominance and exceptional financial returns

* Trained and skilled to perform all Front Desk Agent functions as needed based on operational demands

* Monitors the performance of Front Office Agents

* Coordinates the distribution of hotel information to Front Office/Rooms Control personnel and the maintenance of all Guest Services logs

* Maintains proper stock of supplies for Front Office Agents

* Maintains a good working relationship with all hotel departments

* Prepares reports as required

* Other duties as assigned


Minimum three years Front Office or Guest Services experience

Minimum two years Front Office or Guest Services supervisory or management experience

Working Knowledge of Opera Reservation System

Extensive knowledge of all hotel departments

Excellent communication skills both oral and written

Excellent guest service skills

Strong leadership skills

Ability to work flexible schedules to include weekends and holidays.

Grand Beach Hotel Miami Beach
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