Grand Beach Hotel Miami Beach
  • Front Office
  • Miami Beach, FL, USA
  • 13.00
  • Hourly
  • Full Time

SUMMARY: The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

Responsibilities

  • Must be attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system including check-in, check-out and reservation process.
  • Greet, register and assign rooms to guests. Be sure to issue room keys to guest or bell staff without announcing room numbers verbally.
  • Perform accounting activities such as balancing accounts and conducting all necessary audit functions.
  • Ensure that all charges for rooms, food, beverage, phones and miscellaneous are posted correctly
  • Compute bills, collect payments and make changes for guest.
  • Record guest comments or challenges, referring customers to managers as necessary.
  • Prepare the Guest Service team for success for the next day and reset the day's business.
  • Answer guest inquires about hotel service, facilities, hours of operation, restaurants, transportation and entertainment.
  • Knowledge of all rates, packages and special promotions.
  • Be familiar with all in house groups. Be aware of closed out and restricted dates.
  • Maintain confidentiality of guest and proprietary information, protecting company assets.
  • Handles guest challenges in a friendly and courteous manner
  • Answers all phone calls in a friendly and courteous manner.
  • Handle requests for information, mail and messages in an efficient and courteous manner.
  • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
  • Maintain regular attendance in compliance with Grand Beach Hotel standards, as required by scheduling which will vary according to the needs of the hotel.
  • Establish and maintain good communications and team work with fellow employees and other departments within the hotel.
  • Have knowledge of and assist in emergency procedures as required.
  • Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Assist other departments when needed to ensure world class service to guests.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
  • Maintain confidentiality of guest and proprietary information, protect company assets.

 

Fundamental Requirements

  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must be willing to cross train in other accounting or hotel-related areas.
  • Must be able to prioritize job functions in order to meet deadlines.
  • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
  • Audit and reconcile financial and statistical reports.
  • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
  • Prepare and distribute month-end reports.
  • Audit and reconcile all Front Desk and Food & Beverage Cashier's work.
  • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
  • Prioritize job functions in order to meet deadlines.
  • Ensure accuracy of all numbers reported including statistics.
  • Input and update financial information into corporate communications network.
  • Perform daily, weekly, monthly and annual data processing system functions as required.
  • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
  • Ensure overall guest satisfaction.
  • Respond to governmental inquiries upon receipt.
  • Handle guest requests.

Qualifications

  • Previous experience in hotel Guest Services.  
  • High School diploma or equivalent required.
  • Flexible and long hours sometimes required.
  • Ability to lift and move objects weighing 20 lbs. or more
  • Ability to stand during entire shift.
  • Must be able to convey information and ideas clearly.
  • Must maintain composure and objectivity while in stressful, high pressure situations.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding, and clarifying the issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic functions.
  • Must have a positive attitude and have a team mindset.
  • Ability to work all shifts, including weekends, evenings, and holidays.
Grand Beach Hotel Miami Beach
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